Shipping policy

Order Processing Time

• Standard Orders: 1-2 business days to process (weekends/holidays extended to next business day)

• Custom/Specialty Items: May require additional 3-5 business days (will be noted on product page)

• Urgent Needs: Contact customer service for expedited processing (additional fees may apply)

Shipping Options & Delivery Times

We offer multiple shipping options to ensure timely delivery:

1. Standard Shipping (Free)

• Delivery Time: 3-7 business days (varies by destination)

• Applies to most pet food, toys, and supplies

2. Expedited Shipping (Optional)

• Delivery Time: 2-3 business days

• Fee: $9.99(50$49)

3. Express Shipping (Select Areas Only)

• Delivery Time: 1-2 business days (must order by 2PM local time)

• Fee: $14.99

Important Notes

🐾 Pet Food Shelf Life: Perishable items (like raw/freeze-dried food) may use special cold-chain shipping with slightly longer delivery times.
🐾 Out-of-Stock Items: We’ll email you about backordered products – you may wait for restock or request a refund.
🐾 Shipping Delays: Extreme weather or carrier issues may cause delays.

Shipping Coverage

Currently serving all 48 contiguous U.S. states (Alaska, Hawaii and territories not currently supported).

Order Tracking

You’ll receive a confirmation email with your tracking number once shipped.